FAQ: How Can I Recover My Account If I Signed Up with Google or Apple?

FAQ: How Can I Recover My Account If I Signed Up with Google or Apple?

Q: I Signed Up Using Google. How Can I Recover My Account?
If you signed up for Cenario.ai using your Google account and are unable to log in, follow these steps:

  1. Use Google's Account Recovery:

    • Visit Google Account Recovery.
    • Enter your Google email address or phone number.
    • Follow the instructions to verify your identity (e.g., answering security questions, receiving a verification code).

  2. Reset Your Google Password:

    • Once verified, reset your password through Google's platform.
    • Use the new credentials to log back into Cenario.ai.

Q: I Signed Up Using Apple. How Can I Recover My Account?
If you signed up with your Apple ID and are unable to access your account:

  1. Use Apple’s Account Recovery:

    • Visit Apple ID Account Recovery.
    • Enter the email address associated with your Apple ID.
    • Verify your identity using Apple’s steps (e.g., trusted device, security questions, two-factor authentication).

  2. Reset Your Apple ID Password:

    • Once verified, reset your password through Apple’s system.
    • Use your updated Apple credentials to access Cenario.ai.

Q: What Should I Do If I Forgot Which Method I Used to Sign Up?

  1. Check your email inbox for any confirmation emails from Cenario.ai to identify whether you used Google or Apple to sign up.
  2. If you're still unsure, contact Cenario.ai’s support team for assistance. Provide your email address so they can help identify your account.

Q: Will My Account Data Be Safe During Recovery?
Yes, your account data remains secure. Cenario.ai does not store your login credentials for Google or Apple, as the authentication process is managed directly by those platforms.

Q: What Can I Do to Avoid Future Login Issues?

  1. Ensure your Google and Apple recovery information (e.g., recovery email, phone number) is always up-to-date.
  2. Enable two-factor authentication (2FA) for added security on both platforms.

If you need additional assistance, reach out to our support team using the contact form within the app


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